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FAQ

Frequently Asked Questions

  1. How do I place an order?
  2. What are the benefits of registering for an account?
  3. What do I do if I forget my user name or password?
  4. How do I check the status of my order?
  5. Is it safe to provide you with my credit card info?
  6. What is your Privacy Policy?
  7. What is your Return Policy?
  8. How can I get replacement parts?
  9. What are the shipping methods and prices?
  10. How can I contact EstPerformance?


HOW DO I PLACE AN ORDER?

To purchase an item, enter a number into the quantity box, select your options, and push the "add to cart" button.  To change options for an item in your shopping cart, you will need to delete that item and add it again to your cart, this time with the correct options.

When you are done shopping, click the "check out" link or button beneath your shopping cart, and that will begin the check out process.  You will need to register for an account, and then provide payment info on our secure server.  Your purchase will be authorized and you will recieve a confirmation email for your order. As soon as your order is shipped, you will receive an email with all of the shipment details. If your item is on back-order, we will notify you of the estimated ship date.

For international orders:
Please call us at: 1-954-393-4754
or email: info@estperformance.com

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WHAT ARE THE BENEFITS OF REGISTERING FOR AN ACCOUNT?

EstPerformance has an account registration process for one reason only: to provide you with many enhanced shopping features.  Registering does not take any longer than just placing a one-time purchase, but it will make it easier for future visits.  The enhanced shopping features include:

  • Express Checkout: Enjoy a quick checkout process once you enter and activate your billing and shipping settings.
  • Tracking Orders & Shipments: You can check the status of any Internet order by logging into your account through the "My Account" link/button. When you place an order at EstPerformance you will receive an order shipment e-mail that will include your order number and tracking number if available. Once you log into your account, you will be able to view your previous order details.
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WHAT DO I DO IF I FORGET MY USER NAME AND PASSWORD?

Just click here, enter the email address you used when registering, and your user name and password will be emailed to you.  If you have any problems, you can always register with us again.
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HOW DO I CHECK THE STATUS OF MY ORDER?

You can check the status of any Internet order by logging into your account through the "My Account" link or the "View Order Status" link. Check your order status now.

When you place an order at EstPerformance you will receive an order confirmation e-mail that will include your order number and tracking number. For faster service, please have this information readily available. Once you log into your account, you will be able to view your previous order details.
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IS IT SAFE TO PROVIDE YOU WITH MY CREDIT CARD INFO.?

ABSOLUTELY.  All credit card and personal information on our site is transmitted via a secure server, which means that the information that you provide to EstPerformance when placing an order is encrypted using a high-grade encryption key for U.S. domestic use only (RC4, 128 bit).  In addition, your account information is kept in a secure database, and we do not store your credit card number.  Credit card fraud on the internet is very rare, but we have taken the steps to provide you with peace of mind when shopping with us.

For more information, please see our security statement.
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WHAT IS YOUR PRIVACY POLICY?

EstPerformance is committed to maintaining the privacy of our customers in the electronic environment. EstPerformance does not currently share any personal information of its customers, such as name, address, telephone number or email address with any third parties.

For more information, please see our privacy policy.
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WHAT IS YOUR RETURN POLICY?

For return policy information, please our click here.

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HOW CAN I GET REPLACEMENT PARTS?

EstPerformance policy regarding the sale of replacement parts:
We do not sell any parts to repair or patch up kits sold by other companies. If you need parts or repair of a parts manufactured by another company, we recommend you contact the manufacturer.
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WHAT ARE YOUR SHIPPING METHODS AND PRICES?

Click here to view shipping rates and details.

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HOW DO I CONTACT EstPerformance?

email: info@estperformance.com

EstPerformance
954-393-4754 9-5 EST

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